This Private Policy outlines how Jade Grain LLC (referred to as “we” or the “Site”) collects, uses, and shares your Personal Information when you visit or make a purchase from our Site.

1. Contact Us If you have questions, need more information about our privacy practices, or wish to file a complaint after reviewing this policy, please contact us via email at connect@jadegrain.com.
2. Collecting Personal Information When you visit our Site, we gather certain details about your device and your interactions with our Site, as well as information needed to process your purchases. Additional information may be collected if you reach out for customer support. In this policy, “Personal Information” refers to any data related to an identifiable individual. Below, we outline the types of Personal Information we collect and the reasons for collection:

Device Information

• Purpose: To ensure accurate loading of the Site and to perform usage analytics for optimization.
• Source: Automatically collected when you access the Site through cookies, log files, web beacons, tags, or pixels.
• Business disclosure: Shared with our processor, Shopify.
• Collected data: Browser version, IP address, time zone, cookie details, viewed products or pages, search terms, and interactions with the Site.

Order Information

• Purpose: To deliver products or services, fulfill our contract, process payments, arrange shipping, provide invoices or order confirmations, communicate with you, screen for fraud or potential risk, and, in line with your preferences, share information or marketing related to our services or products.
• Source: Provided by you.
• Business disclosure: Shared with processors such as Shopify, Apple, Google, and PayPal.
• Collected data: Name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number.

Customer Support Information

• Purpose: To offer customer support.
• Source: Provided by you.
• Business disclosure: Shared with Shopify.
• Collected data: Name and email address.

3. Minors Our Site is not directed to individuals under 18 years of age, and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe that your child has shared Personal Information with us, please contact us at the email address above to request its deletion.
4. Sharing Personal Information To support our operations and fulfill our contracts with you, we share your Personal Information with service providers. For instance:

• We use Shopify to host our online store. For more details on how Shopify handles Personal Information, please visit: Shopify Privacy Policy.
• Personal Information may be disclosed to comply with applicable laws, respond to subpoenas, search warrants, or other legal requests, or protect our rights.

For any further details, questions, or concerns, please contact us at connect@jadegrain.com.