For returns and refund eligibility, please see the Shipping & Returns section for details. For items of return that does not fall under scenarios 1, 2, or 3 in the Shipping & Returns section, all associated expenses, including handling fees, shipping costs, and customs duties will be deducted from the refund.

Jade Grain will reach out to you upon reviewing the return. Please allow 5-7 business days from your refund being approved for the amount to appear in the original payment account.