For returns and refund eligibility, please see the Shipping & Returns section for details. For items of return that do not fall under scenarios 1, 2, or 3 in the Shipping & Returns section, all associated expenses, including a 15% restocking fee, shipping costs, and customs duties, will be deducted from the refund.

Jade Grain will reach out to you upon reviewing the return. Please allow 5-7 business days from your refund being approved for the amount to appear in the original payment account.